SurrealScapes (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, surrealscapes.com.au (the “Site”), or engage with our landscape design and horticultural services.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
01
Information we collect
We only collect personal information that is reasonably necessary for us to provide our luxury landscape design, installation, and maintenance services. This may include:
- Contact Data: Your name, residential address, billing address, email address, and phone number.
- Project Data: Site details, council documents, architectural plans, and property photos required for project scoping and execution.
- Technical Data: Your IP address, browser type, and usage data collected automatically via cookies when you navigate our Site.
02
How we use your information
We use the collected information to deliver an intentional, high-end service experience, including:
- Providing site consultations, landscape designs, and ongoing garden stewardship.
- Communicating with you regarding project updates, timelines, and invoicing.
- Managing contractor pipelines and council approvals required for your property.
- Improving our Site usability and optimizing our digital content portfolio.
03
Disclosure of your information
We do not sell, rent, or trade your personal information. To successfully execute your project, we may share relevant data with trusted third parties, including:
- Our vetted sub-contractors, structural engineers, and horticulturists working on your site.
- Local government councils or certifiers for planning approvals.
- Professional service providers, such as cloud storage, invoicing platforms, and project management tools.
04
Data security & retention
We implement strict digital security measures to keep your personal information and project data safe from unauthorized access, modification, or disclosure. Your information is retained only as long as necessary to fulfill our service commitments, tax obligations, and long-term project stewardship records.
05
Your rights and access
You have the right to request access to the personal information we hold about you, or to ask that we correct any inaccuracies. If you wish to access, update, or request the deletion of your data, please contact our studio directly.
06
Contact us
If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at:
SurrealScapes
7 Sydney Rd, Sydney NSW 2000
info@surrealscapes.com