Last updated: 30/09/2026
SurrealScapes (“we”, “us”, “our”) designs, installs and maintains landscapes and gardens across Sydney, offering consultation, design, softscaping, planting and ongoing garden stewardship. We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what personal information we collect, how we use and share it, and how you can access, correct or complain about it.
We may collect personal information such as your name, contact details and any information you choose to share with us when you make an enquiry or engage our services. Our website may also automatically collect basic technical information, such as your IP address and browser type.
We collect personal information directly from you, for example when you contact us through our website, by email or by phone. Occasionally we may receive information from third parties involved in providing our services to you.
We use your personal information to respond to your enquiries, provide our services, communicate with you, and improve our website and services.
We don’t sell, rent or trade your personal information. We only share it where it’s needed to provide our services, with trusted third parties such as contractors and service providers (for example, IT, hosting and customer management platforms), or where required by law.
Some of our service providers, including our CRM, cloud storage and email platforms, may store or process data on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure those providers handle your information in a manner consistent with the Australian Privacy Principles.
We may photograph completed projects for our portfolio, website and social media. We’ll ask for your consent before publishing images of your property, and we won’t identify you or your address publicly without your permission.
Our website uses cookies and similar tools to understand how visitors use the site and to improve it. This information is generally aggregated and doesn’t identify you personally. You can disable cookies in your browser settings, though some parts of the site may not work as intended.
If you have a concern about how we’ve handled your personal information, please email us first at info@surrealscapes.com.au.
If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
We may update this policy from time to time. The latest version will always be available on our website.
If you have any questions about this policy, or would like to access or correct any personal information we hold about you, please contact us:
SurrealScapes
Level 3 / 25 Bourke Rd
Alexandria NSW 2015
info@surrealscapes.com.au
0407 039 468